Terms & Conditions
Terms & Conditions Apartments
Confirmation
A contract will be bound between you and us when we issue to you a written confirmation of your booking. You will be required to check the details on the confirmation and notify Your Space of any incorrect details
We have the right to refuse any booking prior to the issue of your written confirmation and, if we do this, we will tell you in writing and promptly refund any money you have paid us. When you receive your confirmation, you must check the details carefully and if anything is not correct you should notify us immediately.
Prices
All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Any discounts and special offers are only applicable at the time of booking and cannot be applied once the booking has been confirmed.
Making a reservation
Payment is due in full at the time of booking
Methods of payment
We are pleased to accept the following methods of payment: Visa Credit, Visa Debit, Electron, MasterCard, Switch, Solo, Maestro. Payments made by credit card will be subject to a 3% surcharge per payment made.
Payment by bankers draft/bank transfer
If you intend to pay by bank transfer this should reach our account net of all bank charges. Please ask your bank to show your name and booking reference on the transfer. A copy of the transfer should also be sent /faxed to us.
Should payment not reach us within the required time, we reserve the right to cancel any reservations made and the deposit will be forfeited.
Security deposit/end of tenancy charges
In addition to your payment of the price of the apartment you will be required to pay a security deposit of £200.00 against any additional expenses you may incur and any damage to the apartment suffered during your stay. This amount will be held against you credit/ debit card by our on line booking system at the time of booking.
Your Space reserves the right to deduct from the deposit held all amounts chargeable. We will notify you of the charges prior to deducting from your credit card.
Please note that your accommodation charges cover an end of tenancy clean of up to 2 hours, anytime beyond this, you will be subject to a minimum charge of £50.
Cancellation
If you have to, or wish to, cancel your booking, you must inform Your Space in writing as soon as possible at:
21 Belgrave Road
Clifton
Bristol
BS28 2AA
Or e-mail: bookings@yourspaceuk.com
No refunds will be made for non arrivals
The booking will be cancelled on the day that the written notice of cancellation is received by us.
Bookings for properties such as our apartments are almost invariably made well in advance and for relatively lengthy stays in comparison with hotels or other travel accommodation. It is very difficult, therefore, to re-let an apartment after a booking has been cancelled particularly at short notice. However, we will make every reasonable effort to re-let your apartment if we receive a notice of cancellation from you and if we are able to re-let it for the whole of the period of your booking we will refund all money you have paid (including all booking fees but excluding, where applicable, any amendment charges, and credit card charges you have already incurred) after deducting any costs (such as marketing and/or administration costs) reasonably incurred by us in connection with the re-letting.
If it is not possible to re-let the apartment for the full period booked then a cancellation charge will be payable, based on the number of days before your arrival date that we receive written notification of your cancellation, as shown in the following table. This means that if you have paid the balance of your total cost and then have to, or wish to, cancel, you may receive a refund of part of such cost. However, if you have not paid your total cost by the time of your cancellation, you may be required to make a further payment by way of cancellation charge. For the purpose of this table, cost means the total cost of the booking, including any extra items already booked by you.
| Number of days before arrival date that written notification of cancellation is received by us | Amount payable |
| More than 28 days | £25 Administrative charge |
| 28 - 15 days | 75% of total fee due |
| 14 - 0 days | 100% of total fee due |
In addition, any security deposit paid by you will be refunded in full, unless there are any outstanding charges due to us, in which case you agree that we are entitled to use the security deposit towards such outstanding charges.
We strongly recommend that you obtain appropriate and adequate travel and personal insurance cover as, depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.
If you alter your booking
If you wish to alter your booking once a written confirmation has been issued-e.g. change of dates or decreasing the length of stay, we will make every effort to meet your request and an administration fee of £25 will be payable to us once any change has been made. No administration charge will apply if you extend your booking beyond the period booked.
Extension of bookings
7 days notice of intention to extend your stay is required. Failure to do so may result in your apartment being re-let. Extensions of current reservations are subject to availability and rate change. In order to confirm your extension, full payment is required at the time you inform us of the notification.
Accommodation and occupancy
Although accommodation is confirmed in advance, the exact apartment cannot be guaranteed prior to arrival.
The number of people allowed to occupy each apartment is limited to the number of beds.
Extra sleeping accommodation can be provided in some apartments at the additional charge of £30 per bed, per night.
Arrivals and departures
Apartments are reserved from 15:00 pm on the day of arrival to 10:30 am on the day of departure. All additional hours will be charged as one day unless otherwise agreed.
Some apartments are SELF CHECK-IN. and the access codes for doors will be provided in the booking confirmation, sent to you by email, once payment has been received. Should you require a member of staff from Your Space to check you in or out of a self check-in apartment there will be a £20.00 fee charged
Damage
You are responsible for taking all reasonable care of the apartment and its contents during your stay.
You and anyone who occupies the apartment with you agree both to keep the apartment (including all equipment, utensils, furniture etc) clean and tidy and to leave the apartment in a similar condition as you found it upon your arrival. You and anyone who occupies the apartment with you further agrees not to use the apartment for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents suffered during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to us, without delay.
You are responsible to us for the actual costs of any breakage or damage in or to the apartment - along with any additional costs that may result - which are caused by you and/or any members of your rental party, and if your security deposit does not cover the damage caused you will be invoiced for the remaining costs or your credit card will be charged
Return of Keys
All Your Space keys in your possession must be returned upon departure. Any non-returned or lost apartment keys will be charged at £30 for a replacement set
Non-returned or lost car park keys ( electric fobs) will be charged at £50 for replacement
Non-returned or lost car park pole keys & or padlocks ( where installed) will be charged at £50 for replacement
Early departures
In the event that you need to check out prior to the agreed departure date, any refund for the remainder of the stay will be subject to the apartment being re-let. In addition to this, there will be an administration fee of £25 and this will be deducted from any refunds due.
Out of office calls
Any non urgent calls made to our 24 hour property manager out of office hours will be charged at £20.00. Out of office hours fall between 17:00pm in the evening until 09:00 am the following day.
Loss or damage
Your Space cannot be held responsible in any way for loss or damage to, contents, furniture, fittings or any personal belongings at the property. Nor can we be held liable for the acts or defaults caused by third parties. You are also advised to ensure your own insurance policies cover loss or damage to personal property during your stay.
Additional charges
Telephone calls/Sky T.V
Telephone calls and Sky T.V channel purchases will be charged at the end of your stay plus VAT
Broadband
Broadband is supplied to most of Your Space's apartments. Where broadband is available, YOUR SPACE will try to ensure that this service is available at all times, but cannot be held responsible for error on behalf of the broadband or telephone line provider. If there is a fault which is deemed by Your Space to be connected with the user's hardware or software, no support will be available.
Services
We cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.
Pets
We regret that pets are not allowed into any of our apartments
Smoking
Your Space operates a NO SMOKING POLICY. Smoking is not allowed in any of apartments or in any area of the apartment block. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we reserve the right to charge you £100.00 for additional cleaning of the apartment.
Car Parking
Parking is not guaranteed for the apartment unless otherwise stated & may incur an additional charge
Cleaning and linen
Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9 am on the specific day, if the cleaners are turned away for any reason, then the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged at £30 per clean.
Liability
Nothing in these conditions shall affect your statutory rights.
We will have no liability for any death or personal injury unless it results from our negligence or that of our employees (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by us in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our negligence or that of any of our employees (providing they were at the time acting in the course of their employment).
In no circumstances shall we be liable to you, in contract, tort (including without limitation negligence) and/or breach of statutory duty, or otherwise, for any losses, costs, claims, damages or expenses including without limitation loss of profits, revenue or income (whether actual or potential), loss of business (whether actual or potential) or for any indirect or consequential (including economic) loss of any kind.
Our total liability to you, howsoever arising, as a result of or in connection with your booking shall be limited to the total amount paid by you to us for such booking
Complaints
Every effort has been made to ensure that you apartment meets your expectations. If, however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding heating of the property) cannot possibly be investigated unless registered whilst you are in residence. If you remain unhappy with our response, then you must, within 30 days of the end of your stay, put your complaint in writing to us by recorded delivery.
This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help us to help you by following it. If you fail to do so, it may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
These conditions apply to all bookings to the exclusion of all other terms and conditions, including any terms and conditions that you may purport to apply. Your acceptance of these conditions is acknowledged by making a booking or sending us a completed booking application form. Payment of deposit or rental charge also indicates acceptance of these terms and conditions.
Law, Jurisdiction and General
These conditions and all matters arising in relation to your booking shall be interpreted, construed and enforced in all respects in accordance with English law and you and we each irrevocably agree to submit to the exclusive jurisdiction of the English Courts over any matter or claim arising from or in connection therewith. The place of performance shall be England.
If any provision of these conditions is held to be unlawful, void or unenforceable then that provision shall be deemed deleted and its deletion shall not affect the validity and enforceability of the remaining provisions.
Your booking is personal to you may not assign or transfer it in whole or in part.
These conditions and the documents referred to in them set out the entire agreement between Portland and you and supersede any previous agreements between us relating to the subject matter of these terms. By booking accommodation through us you are acknowledging that you have not relied on any representation, warranty, agreement or statement which is not set out in these conditions and that you will not have any right or remedy arising out of any such representation, warranty, agreement or statement.
These conditions apply to all bookings to the exclusion of all other terms and conditions, including any terms and conditions that you may purport to apply. Your acceptance of these conditions is acknowledged by making a booking or sending us a completed booking application form. Payment of deposit or rental charge also indicates acceptance of these terms and conditions
